This policy explains how our delivery and shipping process works, including the customer’s responsibility for delivery costs where applicable and the company’s approach to safe, reliable order fulfillment.
Effective date: 1st July 2026
We offer delivery services for products purchased through our platform. Delivery availability depends on your location, the product type, and the logistics arrangement selected at checkout.
For orders that require delivery, the owner of the goods is responsible for covering the delivery cost separately unless otherwise stated by our team at the time of purchase.
All orders are packed with care to reduce the risk of damage during transit. However, once an order has been handed over to a delivery partner, the company cannot be held responsible for delays caused by weather, traffic, carrier issues, or circumstances beyond our control.
Customers are expected to provide accurate delivery information so orders can be completed successfully.
Estimated delivery times are provided as guides only. Delays may occur during peak periods, public holidays, or logistics disruptions.
We will do our best to keep customers informed if any substantial delay occurs.
If delivery cannot be completed due to an incorrect address, absence of the recipient, or refusal to accept the package, the customer may be required to arrange a re-delivery or collect the parcel from the indicated location.
Additional delivery charges may apply where a second delivery attempt becomes necessary.